Refund policy
We provide virtual numbers on a 30-day rolling subscription. Please review our return and refund policy below.
Cancellations
- You may cancel your subscription at any time by contacting us at info@nexiovirtualnumber.com.
- Your number will remain active until the end of your current 30-day billing period, after which it will be automatically deactivated.
- Cancellations take effect from the next billing cycle – no further payments will be taken after your cancellation is processed.
Refunds
- As virtual numbers are a digital service, we do not offer refunds for the current billing period once the service has been activated.
- Refunds may only be issued if:
- The service was not delivered, or
- There was a technical fault on our side that prevented use of the number.
- If approved, refunds will be processed back to your original payment method within 10 business days.
European Union 14-Day Cooling Off Period
If your subscription was purchased from within the European Union, you have the right to cancel within 14 days of your initial order for a full refund, provided the service has not yet been activated. Once a number is activated, the cooling-off period no longer applies.
Non-Refundable Cases
- Activated and working virtual numbers.
- Partial months (we do not pro-rate unused days).
- Discounted or promotional subscriptions.